Privacy Policy — 111 Game Pakistan Gaming Platform

1. Introduction

This Privacy Policy describes how 111 Game ("the Platform", "we", "us") collects, processes, stores and protects the personal data of players who access the platform at 111game.pro, use the 111 Game mobile application for Android or iOS, or otherwise interact with our services including Sports Betting, Slots, Fish Games, Live Casino and Promotions.

By creating an account on 111 Game, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described here. If you do not agree with any part of this policy, you should not register or use the platform. This policy applies to all players accessing 111 Game from Pakistan.

111 Game is committed to handling personal data responsibly and transparently. We collect only the data that is genuinely needed to operate your account, process PKR transactions and provide a safe, enjoyable gaming experience. We do not collect data for the sake of it, and we do not profit from selling your information to outside parties.

2. Data We Collect

111 Game collects personal data through several channels: the registration process, ongoing account activity, payment transactions and your use of the website and mobile app. The categories of data we collect are outlined below.

2.1 Registration Data

When you create a 111 Game account, we collect the following information:

• Full name
• Date of birth (to verify that you are 18 or older)
• Email address
• Mobile number
• Pakistan residential address
• Username and encrypted password

2.2 Identity Verification Data

For account verification purposes — which may be required before processing withdrawals or in response to security checks — we may request:

• Pakistan National Identity Card (CNIC) number or a copy of the card
• Proof of address document
• Selfie or photograph for identity confirmation

This information is used solely for verification and fraud prevention purposes and is handled with strict confidentiality.

2.3 Account Activity Data

We collect data generated by your use of the platform, including:

• Login timestamps and session durations
• Games played, bet amounts and game results
• Sports Betting wager history including Cricket, PSL and Football markets
• Bonus claims and wagering activity
• Customer support interactions

2.4 Technical and Device Data

When you access 111 Game via the website or mobile app, we automatically collect certain technical data:

• IP address and approximate location
• Device type, operating system and browser version
• App version (Android or iOS)
• Pages visited and navigation patterns within the platform
• Error logs and crash reports from the mobile app

Data Category	Examples	Purpose
Registration Data	Name, email, date of birth, mobile number	Account creation and age verification
Identity Verification	CNIC, proof of address	Fraud prevention and withdrawal processing
Payment Data	JazzCash / Easypaisa / Raast details, PKR transaction history	Processing deposits and withdrawals
Activity Data	Bets placed, games played, session duration	Account management and responsible gaming monitoring
Technical Data	IP address, device type, browser	Security monitoring and platform optimisation
Cookie Data	Session tokens, preference settings	Platform functionality and user experience improvements

3. How We Use Your Data

111 Game uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your 111 Game player account, including login authentication and account security.
• Age and identity verification: Confirming that all players are aged 18 or above before allowing full account access and PKR withdrawals.
• Processing transactions: Handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer, cards and mobile wallets.
• Platform personalisation: Remembering your game preferences, language settings and promotional opt-ins to improve your experience.
• Customer support: Responding to account queries, complaints and requests submitted through live chat or email.
• Fraud prevention and security: Monitoring account activity to detect suspicious behaviour, unauthorised access or misuse of bonuses and promotions.
• Responsible gaming: Using activity data to identify patterns that may indicate problem gaming and to enforce deposit limits or self-exclusion requests.
• Marketing communications: Sending promotional offers, bonus updates and event-related content — such as Cricket season deals or PSL promotions — to players who have opted in. You may unsubscribe at any time.
• Platform analytics: Understanding how players navigate the website and app to improve layout, performance and game discovery.

4. Payment Data and PKR Transactions

All financial transactions on 111 Game are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, the transaction is processed through your chosen payment method — JazzCash, Easypaisa, Raast, Bank Transfer, card or mobile wallet.

4.1 What We Store

111 Game stores a record of each transaction including the amount in PKR, the payment method used, the transaction timestamp and the transaction status. This information is necessary for account reconciliation, dispute resolution and financial record-keeping.

We do not store full bank card numbers, full JazzCash or Easypaisa account credentials, or any sensitive authentication data associated with your payment provider. Payment processing is handled through secure third-party payment gateways that operate independently of 111 Game's own servers.

4.2 Payment Security

All payment data transmitted between your device and the 111 Game platform is encrypted using TLS (Transport Layer Security). Our payment processing partners maintain their own security standards for handling mobile wallet and bank data. 111 Game does not have visibility into the internal security processes of JazzCash, Easypaisa, Raast or bank systems — players are encouraged to maintain strong passwords on their payment apps as well.

4.3 Withdrawal Verification

Before processing a withdrawal, 111 Game may require additional identity verification. This is a standard practice to prevent fraud and to ensure that funds are returned to the correct and rightful account holder. Data collected during verification is used solely for that purpose and is not shared with third parties for marketing use.

5. Sharing Your Personal Data

111 Game does not sell, rent or trade your personal data to third parties. However, there are limited circumstances in which we may share your data with other parties as described below.

5.1 Payment Processing Partners

To process your PKR deposits and withdrawals, we share the necessary transaction details with payment processing providers. These providers are bound by their own privacy and security standards and are permitted to use your data only to complete the transaction.

5.2 Identity Verification Services

Where identity verification is required, we may share submitted documents with a trusted verification service provider. These providers process your data strictly for the purpose of verifying your identity and are contractually required to keep it confidential.

5.3 Legal and Regulatory Obligations

111 Game may disclose personal data when required to do so by law, court order or a legitimate request from an authority with jurisdiction over the platform. We will only share the minimum amount of data necessary to comply with such requests.

5.4 Platform Service Providers

We work with third-party service providers for hosting, analytics, customer support software and game content delivery. These providers are given access only to the data they need to perform their services and are contractually prohibited from using it for any other purpose.

6. Data Retention

111 Game retains your personal data for as long as your account is active and for a defined period after account closure. The retention period for different types of data varies based on its purpose and any applicable legal requirements.

• Account and registration data: Retained for the duration of your account and for a minimum of five years after closure to comply with financial record-keeping obligations.
• Payment and transaction records: Retained for a minimum of five years from the date of each transaction in accordance with financial compliance requirements.
• Identity verification documents: Retained for as long as required for verification and compliance purposes, typically five years after account closure.
• Activity and game history: Retained for the duration of your account and for up to two years after closure.
• Marketing preferences and communications: Retained until you withdraw consent or for two years after your last interaction, whichever comes first.
• Technical and device logs: Typically retained for up to 90 days for security monitoring purposes.

When data is no longer required for its original purpose and no retention obligation applies, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

7. Security Measures

Protecting your personal and financial data is a core responsibility that 111 Game takes seriously. We implement a range of technical and organisational security measures to guard against unauthorised access, loss, alteration or disclosure of your data.

• Encryption: All data transmitted between your device and 111 Game servers is encrypted using TLS. Stored sensitive data is encrypted at rest.
• Access controls: Access to personal data within the 111 Game organisation is restricted to staff who genuinely need it to perform their role. Access logs are maintained and reviewed regularly.
• Password security: Account passwords are stored as hashed values using a secure algorithm. Plain-text passwords are never stored.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of login security.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns, including multiple failed login attempts, unusual deposit volumes or suspicious betting behaviour.
• Incident response: In the event of a confirmed data breach that affects your personal data, 111 Game will notify affected players as promptly as possible and take immediate steps to contain the breach.

While we make every effort to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their 111 Game account and to keep their devices and payment apps up to date.

8. Cookies and Tracking Technologies

111 Game uses cookies and similar tracking technologies on its website and mobile app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players interact with our services.

8.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. Without these, the platform cannot operate correctly.
• Preference cookies: Remember your settings and preferences, such as your preferred game category or language settings, so you do not have to re-enter them each time you visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where players spend the most time, and how they find games. This helps us improve the platform layout and performance.
• Security cookies: Help detect and prevent fraudulent activity by identifying unusual patterns in session behaviour.

8.2 Managing Cookies

You can manage or disable cookies through your browser or device settings. Note that disabling essential cookies will affect the functionality of the platform — you may not be able to log in or complete transactions if essential cookies are blocked. Analytics and preference cookies can generally be disabled without affecting core platform functionality.

9. Your Rights Over Your Personal Data

As a player on 111 Game, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 111 Game support team with your registered account details.

• Right of access: You may request a copy of the personal data that 111 Game holds about you.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request that your personal data be deleted. Note that some data must be retained for legal and financial compliance reasons even after account closure and cannot be erased on request.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances, such as while a correction request is being assessed.
• Right to withdraw consent: Where processing is based on your consent — for example, marketing communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
• Right to data portability: You may request a copy of certain personal data in a structured, commonly used format so that you can transfer it to another service if you wish.

111 Game will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request to ensure that data is not disclosed to or altered by the wrong person.

10. Minors and Under-18 Access

111 Game is an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, players are required to confirm their date of birth and agree that they are 18 or older. Age verification may be requested at any point during the account lifecycle.

If 111 Game becomes aware that personal data has been collected from a player who is under 18, that account will be closed immediately and any data associated with it will be deleted as promptly as possible. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing gaming platforms. If you believe a minor has registered on 111 Game, please contact our support team immediately.

11. Changes to This Privacy Policy

111 Game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When material changes are made, we will notify registered players via email or through an in-platform notification. The updated policy will be published on this page with a revised "Last Updated" date at the top.

We encourage you to review this policy periodically so that you remain informed about how your data is being handled. If you continue to use 111 Game after a policy update has been communicated, you are considered to have accepted the revised terms. If you disagree with any change, you should stop using the platform and contact support to close your account.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, the 111 Game support team is available 24 hours a day, 7 days a week.

You can reach us through the in-app live chat available on the website and mobile app, or by visiting the FAQ page for answers to common questions. For data-related requests, please have your registered email address and account username ready when you get in touch so we can locate your data promptly.

Our support email address is: [email protected]

For account closure or data deletion requests, please state your intention clearly in your message and our team will guide you through the process.